Manage Smart is a consultancy firm dedicated to assisting organisations deliver world class customer experiences. Aligning business strategy with customer experience delivery to improve customer outcomes and achieve organisation goals.

The purpose of business is to create and keep a customer
Peter F Drucker

If your organisation wants more customers, don’t wait – create.

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We are proud members of the Customer Service Institute of Australia and the Australian Institute of Management.

“Steve, is a well organised professional and friendly individual who you know you can trust and rely upon. A good guy to do business with.”
Kerry Fraser, Franchise Trainer , Barry Plant
“Steve was great to work with, nothing was too much trouble. He was knowledgeable, professional and delivered quality results. Steve is customer driven and service focused – he delivered what he promised.”
Paula Irvine, MD, Kaplan Professional
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